Kyber props
General Conditions of Sales
Content
1. General Provisions
2. Identification of the Vendor
3. Information on Products and Their Availability
4. Pricing
5. Execution of the Contract
6. Sale Purchase Policy
7. Method of Payment
8. Transport and Delivery br> 9. Dispatching and Delivery Confirmation
10. Delivery Time Frames
11. Return and Exchange of Products
12. Guarantee of Authenticity and Intellectual Property Rights
13. Contacts
1. General Provisions
1.1. These general conditions of sale (“General Conditions”) apply to all distance sales of Kyber Props products (“Products” or “Product”) carried out through the www.kyberprops.com website (”Website”) and buykyber.company.site (”E-Commerce Website Powered by Ecwid”)
1.2. Distance selling of Products under these General Conditions is only available to consumers (”buyers” or ”buyer”) being natural persons acting for purposes extraneous to their trade, business, craft and profession, aged over 18.
1.3. The language used to enter any contract of sale through this Website is English.
1.4. Buyers are required to carefully read and understand these General Conditions, which are available on our Website, specifically to be able to understand and accept the terms and conditions under which the Products are made available and sold. A copy of the General Conditions will be sent to the buyer by Kyber Props according to Section 5.11 below. Contracts of sale executed with the buyers will be archived by Kyber Props for any retention period required by applicable law.
1.5. Kyber Props reserves the right to add, vary or amend any of these General Conditions from time to time without prior notice to the buyer. Kyber Props may update the General Conditions by updating this page from time to time, and at its sole discretion. A purchase made through the Website will be subject to the version of the General Conditions that was in force at the time of Kyber Props accepting the relevant order proposal in accordance with Section 5 of these General Conditions.
2. Identification of the Seller
2.1. We are located in located No. 74/6-8, Putri Indah Estate, RT 002 RW 009, Tlanjung Udik, Gunung Putri, Bogor Regency, West Java, 16962, Indonesia.
3. Information on Products and Their Availability
3. Information on Products and Their Availability
3.1. Information on Products (along with the relevant Product codes) is available on the Website. Pictures and written description of the Products displayed on the Website may not exactly correspond to their actual appearance. (For made to measure items, we have to source materials and sometimes the exact original materials are not available. We will strive to make these as close as possible.) The style, models and colors of the Products described on the Website may be changed without notice.
3.2. All Products on the Website are subject to availability. Kyber Props will inform the buyer if an order proposal cannot be processed due to the unavailability of the relevant Product. Kyber Props is not liable towards the buyer in case of unavailability of the Product prior to the execution of the contract
3.3. For further information about any Product and its availability, the buyer may contact us via phone +62-812-9611-1262 (Martin), or by email at sales@kyberprops.com or kyberpropsltd@gmail.com.
3.4. In no case Kyber Props shall be liable for errors occurred due to failure of the buyer’s connection to the Website.
4. Pricing
4. Pricing
4.1. The prices of the Products are indicated on the Website in United States Dollars (USD). Delivery costs shall be added to the price of the Products and are indicated separately on the order form. Delivery costs are waived when free shipping is promoted on the Website. Delivery cost does not include duties, taxes and charges.
4.2. Kyber Props regularly verifies that prices of the Products displayed on the Website are correct; however, Kyber Props cannot guarantee the absence of errors. In the event that an error in the pricing of a Product is detected, Kyber Props shall refuse the order proposal and offer the buyer the opportunity to purchase the Product at the correct price. If the error is detected after the order proposal has been accepted, Kyber Props will also offer the buyer the opportunity to cancel the order. If Kyber Props is unable to contact the buyer (no response after 30 days), the order proposal will be canceled without additional prior notice. Transaction fees on mistakes like this shall be covered by Kyber Props.
5. Execution of the Contract
5. Execution of the Contract
5.1. The information displayed on the Website (including the price and essential characteristics of Products) is an invitation to treat and does not represent an offer by Kyber Props.
5.2. Depending on availability, purchases may be made either directly through Kyber Props, or by email at sales@kyberprops.com or kyberpropsltd@gmail.com.
5.3. Before submitting an order proposal through the Website, buyers shall carefully read all the instructions provided during the purchase procedure (also with regard to the delivery charges, the statutory consumer rights and the privacy policy statement), along with these General Conditions.
5.4. To purchase a Product electronically through the Website, buyer must;
(a) include the selected Product in the “Shopping Cart” by clicking on the relevant button;
(b) fill in the order proposal form;
(c) select the payment modality;
(d) accept the General Conditions and;
(e) send the order proposal to Kyber Props through the Website.
To purchase a Product by email, chat, or phone, buyers may contact our online personal shoppers in accordance with Section 5.2.
5.5. Sending of the order proposal constitutes an offer with respect to the selected Product, regulated under these General Conditions and binding for the buyer (with no prejudice to the withdrawal right under in Section 10). The sending of the order proposal by the buyer entails the obligation of the latter to pay the price of the relevant Product(s) if the order proposal is accepted by Kyber Props in accordance with Section 5.9.
5.6. Any error/change in data entered by the buyer in the order proposal may be corrected by the buyer, by following the process described on the Website, before sending the order proposal (by way of example: buyer may change the quantity of Products that they intend to purchase by adding or removing one or more Products from their “Shopping Cart”).
5.7. Kyber Props reserves the right to contact buyers to verify order details once an order proposal has been received. Confirmation of the buyer and order details may require the buyer to provide additional information and proof of identification, written and/or verbal. If verification is needed, an online personal shopper will contact the buyer on their provided email address. If for whatever reason the buyer cannot be reached within 30 working days, the order proposal may be canceled without additional prior notice.
5.8. An order proposal may be refused by Kyber Props (provided that no consideration shall be due by the buyer to Kyber Props, with the sole exception of those sums mentioned under Section 7 below, if any) within 7 days at its sole discretion, including in case of:
(a) the Products being not available (with no prejudice to the provision set out under Section 3.3);
(b) the order is associated with fraudulent or illegal activities (whether actual or suspected)
(c) the buyer is purchasing the Products for resale purposes; or
(d) the buyer has not fulfilled his/her obligations deriving from a prior contract executed with Kyber Props.
5.9. The contract between Kyber Props and the buyer is deemed to be executed upon receipt by the buyer of the acceptance by Kyber Props of the order proposal sent through the process set out on the Website. You will receive an email with the subject “order process” to indicate Kyber Props have accepted your order.
5.10. In case of unavailability of one or more of the relevant Products, Kyber Props will send the buyer an email informing him/her about the matter. In this case the order proposal will be canceled or partially accepted just in relation to the available Products. In case of partial acceptance, the buyer shall pay (or shall be charged, in case of payment through the credit card) only the price of the available Products.
5.11. The Order Confirmation will include a summary of the essential characteristics of the purchased Products, a detailed indication of the price and means of payment, information on delivery charges, and a copy of these General Conditions, which contain information on the conditions and methods to cancel an order, the address to which complaints may be addressed, information on support services and on existing commercial terms. If the buyer’s order pertains to one or more customized Products, the buyer may not cancel the order proposal after the Order Confirmation is sent out by Kyber Props.
5.12. The ownership of and the risk of loss of or damage to, the Products shall pass to the buyer when the buyer (or a third party acting on behalf of the buyer, and other than the Courier) has accepted the physical possession of the Product.
5.13. If a fraudulent payment has been made in which the card holder didn’t authorize the payment, it is the card holder’s responsibility to contact us as soon as possible so that we can cancel the payment. We cannot cancel the payment if the order has been shipped for in stock items or material cut for made to measure items.
6. Sale Purchase and Return Policy
6. Sale Purchase and Return Policy
6.1. During sale periods on the Website, buyers making purchases on sale products are subject to the following conditions:
(a) Subject to point
(b) no exchanges or refunds are available on made to measure sale items. They are only available for instock sales items. buyers are advised to make their selections carefully.
(c) Remakes for made to measure items will be only accepted and processed if the item is deemed faulty, defective, or otherwise wrongly described. Any faulty item claim must be made within a reasonable time frame of receiving the goods, and is subject to the thirty (30) day return time frame. Returns for refunds are not accepted for made to measure sale items.
(d) To raise a request for a return or an exchange according to the conditions of point (b), please follow the instructions and conditions outlined in Section 10. ‘Return or Exchange of Products’.
(e) At Kyber Props, we endeavor to ensure that our pricing is accurate and current. For the conditions relating to pricing, please refer to Section 4. ‘Pricing’.
(f) Please be advised that during sale periods of Instock items, orders can take up to 5 business days to process and ship from the day the order proposal is submitted. If verification of buyer and order details is necessary, as per Section 5. “Execution of the contract”, Paragraph 5.9, and the buyer is not contactable, this may cause further delays with order processing. For Made to measure sale items please look at the Made to measure process section on site. The time frames vary from 1-2 months depending on the item ordered.
(g) Availability of sale products is subject to Section 3. Information on Products and availability, Paragraph 3.3.
For more information about returns, press the button below.
7. Method of Payment
7. Method of Payment
7.1. Payment of the price of the Products included in the order proposal and the relevant delivery charges shall be paid by the buyer by credit/ debit card on the website or Paypal via direct or email.
7.2. Kyber Props accepts payments made with the following credit cards. Visa, MasterCard, American Express, Discover, JCB, Diners Club, and En Route.
7.3. The transactions will be debited from the buyer’s credit card only after:
(a) the credit card data has been verified. Kyber Props reserves the right to contact buyers to verify order details once an order proposal has been submitted. Confirmation of the buyer and order details may require the buyer to provide additional information and proof of identification, written and/or verbal. If verification is needed, an online personal shopper will contact the buyer on their provided email address. If for whatever reason the buyer cannot be reached within 30 working days, the order proposal may be canceled;
(b) the authorization to debit the card has been received from the issuer of the card used by the buyer; and
(c) the availability of the Product has been confirmed by Kyber Props.
7.4. No debit shall be made at the moment of transmission of the order proposal.
7.5. Except in relation to customized or Made to Order Products, payment shall be due at the moment the order is ready for shipment. In the case of customized or Made to Order Products, the buyer can either pay the full amount on the website when ordering or with a payment plan via email. If the buyer wishes to pay via payment a 20% deposit is required to start the order. The buyer can pay the remaining amount at confirmation of completion of the order.
7.6. In the event that, for any reason, it is impossible to debit the amount due by the buyer (or to have the cleared funds received on Kyber Props bank account, in case of bank transfer) by the payment due date, the contract will not be executed and the order will be canceled without additional prior notice to the buyer.
7.7. There is a 5% cancellation if requested within 1-3 days of ordering. If you wish to cancel after 1-3 days of ordering to production Queue there is a 8% cancellation fee. If the made to order item is a custom commissioned item, where we had to do design work on the item there is a 20% cancellation fee. Made to order sale items cannot be canceled beyond that point.
8. Transport and Delivery
8. Transport and Delivery
8.1. Products shall be delivered to the address indicated by the buyer in the order proposal. Products may not be left unattended, despite permission of the buyer to do so.
8.2. For each order, Kyber Props shall invoice the Products by email or by post to the buyer, pursuant to any applicable laws and regulations. The invoice will be based upon the information provided by the buyer at the time of the order. No alterations to the invoice are possible after the invoice has been issued.
8.3. Delivery charges shall be borne by the buyer and are indicated separately on the order form and invoice. Delivery costs are waived when free shipping is promoted on the Website.
8.4. The purchased Product shall be delivered by a courier service (hereinafter, “Courier”) for made to measure sale items and the selected method for instock items.
8.5. At the time of delivery of the Products by the Courier, the buyer (or a nominated representative) is required to verify:
(a) that the number of items being delivered corresponds to that indicated on the delivery note; and
(b) that the packaging and its seals are intact, undamaged, not wet or altered in any manner.
Any damage to the packaging and/or the Product, or discrepancies in the number of items or documentation must be immediately indicated in writing on the Courier’s delivery note, and reported to Kyber Props by contacting us preferably via email.
8.6. If your order consists of multiple items, these items may be sent and charged separately.
8.7. The package has been delivered if the tracking (and or the courier provides proof of delivery) states that the package has been delivered to the address. Once it has been delivered it is no longer ours or the courier responsibility. We will not be held liable.
9. Shipping Confirmation
9. Shipping Confirmation
9.1. Kyber Props shall send to the buyer a shipping confirmation via email once the Products are dispatched.
10. Delivery Time Frames
10. Delivery Time Frames
10.1. Total delivery time would usually take 4-9 days to arrive.
10.2. Kyber Props shall not be responsible for any delays caused by carrier services.
11. Return or exchange of Products
11. Return or exchange of Products
11.1. Kyber Props allows the buyer to return or exchange Products purchased at full price on the Website within (30) days of the date products were received, pursuant to the following procedure:
(A) a. Items must be in their unused, original condition;
b. Return tags (if present), where included, must still be attached to the item/s, as well as any other original tags;
c. Incomplete, damaged, worn or soiled items will not be accepted;
d. Intimate apparel, swimwear, and earrings are excluded from this policy for hygiene reasons;
e. The right to return or exchange Products under this Section 11 does not apply to personalized, Made to Order or customized Products.
(B) Once the Product is received, the buyer shall promptly contact Kyber Props by email at sales@kyberprops.com or kyberpropsltd@gmail.com
(C) No later than 30 (fourteen) days from the date of delivery of the Product can a return or exchange request be made. The Product to be returned or exchanged must be returned by the buyer to Kyber Props in its original condition. The Product must be accompanied by the original Kyber Props packaging, and further sealed in a suitable alternative box or shipping bag, along with the labels attached to the Products and the form. The buyer may return the Products to Kyber Props by:
a. sending the Products by Courier to a Kyber Props address (which will be provided at when the return is requested). Delivery costs for returning the Product shall be borne by the buyer; or
b. taking the Products into our location.
(D) If there is no error or defect on the item a 5% cancellation fee + shipping cost will not be refunded. The amount paid by the buyer shall be reimbursed by Kyber Props, through the payment system used by the buyer for the purchase, within 14 (fourteen) days after the returned Product has been delivered to Kyber Props. Following the reimbursement to the buyer, an automated email will be sent to the buyer on the email address provided in the order proposal, detailing the return of the Product. Once a reimbursement is performed, Kyber Props is not responsible for processing times of individual financial institutions. buyers should allow an additional 10-15 working days for the reimbursement to reach their relevant account once email notification is received. An exchange will be accepted by Kyber Props subject to the availability of the new Product requested.
11.2. Kyber Props reserves the right to refuse returns of Products that do not comply with these requirements.
11.3. The exchange will be processed by Kyber Props as a new order of the buyer subject to the same terms and conditions as set out in these General Conditions for the initial order. If the price of the replacement item(s) is less than the price paid for the returned Product(s), then the buyer will receive a credit note from Kyber Props for the difference between the two prices. If the price of the replacement item(s) is more than the price paid for the returned Product(s), then the buyer will pay Kyber Props the difference between the two prices. Shipping cost of the exchanged items is the responsibility of the buyer and will be charged to the buyer before dispatch.
11.4. The right to return or exchange Products under this Section 11 does not apply to personalized, Made to Order or customized Products.
11.5. For more info on returns, exchanges and shipping, press the button below.
12. Guarantee of Authenticity and Intellectual Property Rights
12. Guarantee of Authenticity and Intellectual Property Rights
12.1. Kyber Props guarantees the authenticity of all Products purchased on the Website.
12.2. The “Kyber Props” trademark, present in the Products, the relevant accessories and/or packaging, and marks consisting of shapes of goods, that are subject to registration or otherwise, together with all the illustrations, images and text protected by copyright, and more generally all the intellectual property rights relating to the Products, are and remain the exclusive property of Kyber Props.
13. Contacts
13. Contacts
Email: kyberpropsltd@gmail.com or contact@kyberprops.com.
Phone/Whataspp: +62-812-9611-1262